Privacy Policy
Welcome to Gharnata Vision. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our store, create an account, place an order, or contact us. This policy applies to our website and any related pages, forms, or communications (collectively, the “Service”). By using the Service, you acknowledge that you have read and understood this Privacy Policy.
1) Information We Collect
Depending on how you use the Service, we may collect:
Account & Identity Data: such as name, phone number, email address, password (stored in encrypted form), billing/shipping address.
Order & Payment Data: such as ordered items, order value, payment status, and invoice details. Note: we typically do not store full card details; payments may be handled by authorized payment providers (if available).
Support & Communication Data: messages, inquiries, and support requests you send via forms, email, or other channels.
Technical & Usage Data: such as IP address, browser type, device identifiers, operating system, visited pages, timestamps, referrer source, and cookies or similar technologies.
Optional Data: any information you voluntarily provide (e.g., order notes or contact preferences).
2) How We Use Your Information
We use your data to:
Fulfill orders and manage shipping, returns, and after-sales support.
Manage accounts and verify identity to protect user experience.
Communicate about orders, invoices, updates, and customer support.
Improve the Service by analyzing performance and enhancing user experience.
Security & fraud prevention by detecting suspicious activity and protecting the website and users.
Marketing (with consent) such as sending offers or updates, with the option to unsubscribe at any time.
3) Legal Bases (Where Applicable)
We process personal data only when we have a valid basis, including: performance of a contract (your order), legal obligations (e.g., invoicing), legitimate interests (security and service improvement), or your consent (marketing communications).
4) Cookies & Similar Technologies
We use cookies to:
Remember your cart and preferences.
Enable core features like login sessions.
Measure usage and improve performance.
You can control cookies in your browser settings, but disabling them may affect some site functionalities.
5) Sharing with Third Parties
We may share limited data with trusted providers necessary to operate the store, such as:
Shipping and delivery partners to deliver your order.
Payment providers to process transactions (if applicable).
Hosting, security, and analytics providers to maintain and improve the Service.
We do not sell your personal data. We may disclose information if required by law or to protect rights, prevent fraud, or respond to official requests.
6) Data Retention
We retain your information only as long as necessary for the purposes described, including accounting/tax requirements, dispute resolution, and enforcing our terms. After that, we delete, anonymize, or restrict processing where feasible.
7) Security Measures
We implement reasonable technical and organizational safeguards to protect your data from unauthorized access, alteration, loss, or misuse. These measures may include encryption, access controls, monitoring, and backups. However, no online system can be guaranteed 100% secure.
8) Your Rights & Choices
Depending on applicable laws, you may have rights to:
Access or obtain a copy of your data.
Correct inaccurate information.
Request deletion or restriction/objection in certain cases.
Withdraw consent for marketing at any time.
To exercise your rights, contact us via the support channels available on Gharnata Vision, and we will respond within a reasonable timeframe.
9) Children’s Privacy
The Service is not intended for children, and we do not knowingly collect data from minors. If we learn that we have collected such data, please contact us so we can delete it.
10) External Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we recommend reviewing their policies before sharing any information.
11) Policy Updates
We may update this Privacy Policy to reflect technical, legal, or operational changes. The updated version will be posted on this page with the latest update date, and continued use of the Service means acceptance of the revised policy.
12) Contact Us
For questions about this Privacy Policy or requests related to your data, please contact us via the details listed on the “Contact Us” page of Gharnata Vision.