Terms & Conditions
Welcome to Gharnata Vision (“we,” “our,” or “the Store”). These Terms & Conditions (“Terms”) govern your use of our website and services, including browsing products, creating an account, placing orders, payments, shipping, returns, and customer support communications. By accessing the Service or completing a purchase, you confirm that you have read, understood, and agreed to be bound by these Terms. If you do not agree with any part, please do not use the Service.
1) Definitions & Scope
Service: our website and any related pages, forms, and communication channels.
User/Customer: any visitor, registered account holder, or purchaser.
Products: items offered on the store such as agricultural/household pest-control products, mineral oils, IPM supplies, and other categories available on the site.
These Terms apply to all users, and any additional policies (Privacy Policy, Return Policy, etc.) are considered complementary and part of the overall framework.
2) Eligibility & Proper Use
You must be legally capable of entering into transactions under applicable laws. You agree to provide accurate and up-to-date information when creating an account or placing an order. You must not misuse the Service, attempt unauthorized access, disrupt website operations, or use the Service for unlawful purposes.
3) Accounts & Passwords
If you create an account, you are responsible for keeping login credentials confidential. Activities conducted through your account are considered authorized by you unless proven otherwise through lawful procedures. We reserve the right to suspend or terminate accounts that violate these Terms or show signs of misuse.
4) Product Information & Disclaimer
We aim to provide accurate product information (descriptions, general usage guidance, warnings, and images). However:
Packaging, appearance, or minor details may change by manufacturers without notice.
Website information is not a substitute for reading the product label and manufacturer instructions or seeking professional advice when needed.
Safe handling, correct application, storage, and compliance with local regulations are the customer’s responsibility.
We are not liable for damages resulting from misuse, failure to follow label instructions, or using products beyond their intended purpose.
5) Pricing, Availability & Promotions
Prices may change due to market updates and promotional campaigns. Some products may be limited in stock or become unavailable without notice. We reserve the right to modify prices, discontinue products, or stop promotions at any time; confirmed orders are generally honored at the confirmed price unless there is a clear and material pricing error.
6) Orders & Confirmation
Submitting an order may require verification of certain details. An order is considered “confirmed” once the Store issues a confirmation notice via available channels. We reserve the right to refuse or cancel orders in cases such as suspected fraud, out-of-stock items, significant technical/pricing errors, or shipping restrictions.
7) Payments & Invoicing
We provide payment methods as displayed on the website. You must provide valid payment information. If external payment gateways are used, payment processing is also subject to the provider’s terms. We may issue invoices or sales documents according to applicable regulations.
8) Shipping & Delivery
We ship to eligible areas as described in our shipping policy. Delivery timelines are estimates and may vary due to factors beyond our control (carrier delays, weather, regulatory restrictions). You are responsible for providing a correct address and reachable contact details. If delivery fails due to incorrect data or unavailability, re-shipping or return charges may apply.
9) Returns & Exchanges
Returns and exchanges are governed by the Store’s Return Policy. Typically, items must be unused/unopened and in original condition with labels and packaging. Some products may be non-returnable due to safety or product nature. Specific details are stated in the Return Policy page (if available).
10) Responsible Use & Safety
Given the nature of pest-control products, you agree to:
Follow safety instructions and store products away from children.
Avoid mixing or applying products contrary to label directions.
Comply with local regulations regarding handling and use.
Any violations or resulting damage are the customer’s responsibility.
11) Intellectual Property
All website content (text, layouts, logos, images, interface elements) is owned by or licensed to the Store and may not be copied, republished, or used commercially without written permission.
12) Reviews & User Content
If the Store enables reviews/ratings, you agree that reviews must be genuine and must not be abusive, misleading, or contain third-party personal data. We may remove content that violates these Terms.
13) Limitation of Liability
To the maximum extent permitted by law, the Store is not liable for indirect or consequential losses (such as lost profits) arising from use or inability to use the Service, or from product misuse. Any liability—if applicable—will be limited as allowed by law and may be capped to the order value.
14) Changes to Terms
We may update these Terms from time to time. The latest version will be posted on this page, and continued use of the Service after updates constitutes acceptance of the revised Terms.
15) Governing Law & Dispute Resolution
These Terms are governed by the laws applicable to the Store’s operation. In case of disputes, customers should contact support first to attempt an amicable resolution before proceeding to competent authorities if necessary.
16) Contact
For questions about these Terms & Conditions or orders, please contact us using the details provided on the “Contact Us” page within the website.